Frequently Asked Questions

VIXSpike is a financial data and analytics company. Our flagship offering is a daily signal newsletter designed to help investors, advisors, and asset managers outperform the S&P 500 while safeguarding portfolios against sudden downturns. The signal, powered by our proprietary volatility algorithm, tells you when to stay in equities and when to shift to defensive assets (Cash, Treasuries, Gold).

For those who need deeper research capabilities, we also provide volatility data solutions: historical and daily-updated datasets for the VIX Index, futures, and related volatility metrics.

The VIX Term Month graph data is updated automatically every minute. However, please note that the CBOE quotes are delayed by 15 minutes.

VIXSpike Strategy Signal:
A daily signal for equity portfolio allocation, delivered in a simple newsletter format – $39.99/month, with a 7-day free trial. You'll receive one email every U.S. trading day before market close, including the daily signal, supporting analytics, and performance snapshot.

Learn more about the VIXSpike Strategy Signal

Volatility Data:

• Essential Plan – $199.99 one-time fee for 20+ years of historical data + 14.99/month for daily updates
• Pro Plan – $499.99 one-time fee for 20+ years of historical data + $24.99/month for daily updates

Both include 25 monthly download credits to update your database.

Learn more about Volatility Data

Contact us through the Support page here or directly through the VIXSpike dashboard, and our team will respond promptly.

Yes. We are continuously improving our data and enhancing the daily signal service to adapt to new market conditions. If you have feedback on our website, platform, or subscription offers — or if there's specific data or market intelligence you'd like to see added — we'd love to hear from you. Please don't hesitate to contact us here.

Each trading day before market close, you'll receive:

• A clear allocation signal (equities vs. defensive assets) to execute within the trading day
• Supporting analysis of the current volatility environment
• A performance snapshot to track the VIXSpike strategy results

To begin, visit our Solutions page and select VIXSpike Strategy Signal to learn more. Then click Start Free Trial and complete checkout securely through our payment partner, Stripe.

Yes, you can try the daily VIXSpike signal newsletter for free for 7 days.

No, you can try the daily signal newsletter with a 7-day free trial before committing.

Yes, subscription renews automatically (monthly or annually) unless cancelled.

To cancel, use the "Manage Subscription" button in your email. This will direct you to Stripe, where you can cancel at any time. Cancellation stops future billing, but you will retain access for the remainder of your paid period.

If payment doesn't go through, access will be paused after 5 days. Your account remains active for 6 months, giving you time to update payment details.

To update your payment information, open any of our newsletter emails and click the "Manage Subscription" button. This will securely connect you to Stripe, where you can update your credit card details at any time.

When you purchase a Volatility Data plan (Pro or Essential), you get two components:

One-time historical database

• Immediate access to 20+ years of end-of-day volatility data (VIX, S&P 500, VIX futures, etc.)
• This database is yours to keep permanently — even if you cancel your subscription later

Ongoing daily updates (via subscription)

• End-of-day updates to keep your dataset current
• 25 download credits per month (resets each month). Each download gives you the full, updated database — including all new data up to the date you download
• Data available in multiple formats: CSV, XLSX, and JSON

Simply select your preferred plan on the Volatility Data page and then complete checkout via our secure payment provider, Stripe.

No; however, we provide a free sample dataset before purchase. You can contact us here if you need more information or support.

No. Once purchased, Data Solutions are non-refundable. This is because your payment grants immediate access to download the full historical dataset, which becomes permanently yours. To help you make an informed decision, you can download a free sample dataset before purchasing.

Yes, subscription renews automatically (monthly or annually) unless cancelled.

Up to 25 times per month. Additional credits can be purchased directly in the VIXSpike platform if needed.

Yes, you can upgrade or downgrade at any time through the VIXSpike Data Portal by selecting a different plan.

You can unsubscribe anytime directly via the VIXSpike Data Portal. Cancelling prevents future billing, but you will continue to own any historical data already downloaded. You will still be able to use your remaining downloads for the rest of the paid period.

Your email address and password can be changed in the VIXSpike dashboard, section: My Profile.

If payment doesn't go through, access will be paused after 5 days. Your account remains active for 6 months, giving you time to update payment details.

You can update your credit card details in your account under "Manage Payment Info." This section securely connects to Stripe, where you can safely update your payment information.